Politique de remboursement

Return & Refund Policy
Last Updated: August 1, 2026

30-Day Return Policy & EU 14-Day Cooling-Off Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This applies to all customers globally.

For European Union customers: If your order is shipped to the EU, your 30-day return window fully includes and extends your statutory 14-day cooling-off period under EU distance selling regulations. You have the absolute right to cancel or return your order within the first 14 days without providing any justification. Our 30-day policy gives you even more time to decide if the product is right for you.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at connect@foercute.com. If your return is accepted, we will send you return instructions and, where applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.

Return Address:
Room 608, 6th Floor, Ziyuangang, 1381 Jiefang North Road, Baiyun District, Guangzhou City, Guangdong, China. Attn: Foercute.

Return Shipping Costs (Please read carefully)

How return shipping costs are handled depends on the reason for the return:

Customer remorse (including EU 14-day cooling-off returns): If you are returning the item due to personal preference, change of mind, or incorrect size ordered, you (the customer) are responsible for paying the return shipping costs. We highly recommend using a trackable shipping service.
Defective or incorrect items: If the return is a result of our error (e.g., you received a defective, damaged, or wrong item), we will cover the return shipping costs. Please contact us at connect@foercute.com with photographic evidence, and we will provide a prepaid return label.
Restocking Fee: We do not charge any restocking fee for returned items.

Taxes & Duties

For US customers, please note that Sales Tax may apply depending on your state's regulations, and it will be calculated and displayed at checkout. For international orders, import duties and taxes are the sole responsibility of the customer. These charges are not included in our product or shipping prices, and we recommend contacting your local customs office for further information before placing an order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (like personalized or special‑order items). Personalized or custom-made OEM/ODM orders cannot be returned unless there is a manufacturing defect. We also do not accept returns on sale items or gift cards. If you have questions about your specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, we will process your refund within 14 calendar days from the date we receive and inspect your returned item. The refund will automatically be sent to your original payment method. Please remember it may take some time for your bank or credit card company to process the refund, and in some circumstances may take up to 14 days after the refund has been processed by us.

For any return questions, always contact us at connect@foercute.com.