Q1: Which countries do you ship to, and how much is shipping?
Answer: We offer worldwide shipping. Shipping costs are automatically calculated and displayed at checkout based on your delivery address and selected shipping method. You can view the estimated cost before completing your order.
Q2: How long will it take to receive my order after placing it?
Answer:
The total delivery time is the sum of processing time + shipping time.
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Processing Time: We process all orders within 1–3 business days (Beijing Time, UTC+8). Orders placed before 12:00 PM (noon) are processed the same day.
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Shipping Time (after dispatch):
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United States: Standard 7–12 business days / Expedited 3–6 business days
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Europe (UK, Germany, France, Spain, Portugal): Standard 7–14 business days / Expedited 4–7 business days
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Australia: Standard 8–15 business days
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Singapore, Malaysia, Thailand, Japan: Standard 8–15 business days
Please note: These are carrier estimates and not guaranteed. During peak seasons or promotions, processing may take slightly longer. You will receive a tracking number once your order ships.
Q3: How can I track my package?
Answer: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a direct link to track your package. Please allow 24–48 hours after receiving the email for the tracking status to update. You can also track your order using the tracking number on our website’s “Track Order” page (located at the bottom of our homepage). If you do not receive tracking details within 5 business days of placing your order, please contact us at connect@foercute.com and we will assist you promptly.